- No cash refund except for no-stock item(s). The refund process will take within 30 days.
- No cash refund on any defective items. We will do an exchange only.
- No cash refund on not suitable, not match, change mind situation
- No cash refund on damaged/wrong/faulty items. We will do an exchange for another item with the full price of the original item less the total discount given in that promotion.
- No refund on issue for example on situations: change of mind or just don't like the item. But, we are willing to help you on exchange
- All SALE and Promotional-priced items are non-returnable, non-refundable and non-exchangeable
- In all cases, the items returned must be in their original condition, UNWORN, UNALTERED, UNWASHED, UN-IRONED with all the tags and the original packaging. The goods will be inspected once received.
- The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This includes packaging and tags. The Blues is not responsible for any items that are returned with damage.
- Shipping charges are to be borne by the sender
- The Blues will not be responsible for missing parcel/lateness due to third party delivery partner. However, we will help you with the process to track and enquire about your parcel.
- The Blues recommends you use a postal service that insures you for the value of the goods you are returning and obtain a proof of posting.
- Please keep in mind that sale item maybe have a slightly defect less than 5% but un-noticeable when wearing ( for example unperfect stitching )
- Since our item are all custom prints there are maybe 1%-5% imperfect on the printing side not noticeable
What if I received a damaged?
( this term not including SALE ITEM , as-is or any item we already mentioned there is a minimal defect in product details )
Firstly, we apologise if the products received were damaged.
1.Please email us using the contact us form or email us at email@example.com or Whatsapp us +65 67758590 as soon as possible.
2. Replacement must be informed as soon as possible within 3 days after receiving it.
3. NO CASH REFUND. We only allowed an exchange.
4. Customers can request an exchange with any of the items available only with the same value or higher.
5. Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.
6. Return postage will be return in store-credit only
I'm dissatisfied with my purchase, can I return and exchange it?
( not applicable on SALE item)
We apologise if the products received were not satisfactory. Yes, you may return it for an exchange with another product. No monetary refund and sales items are not eligible for this term.
For the items to be eligible for a return and exchange, they will have to meet these requirements:
- The item(s) to be exchanged must be notified and returned to us within one week of receiving it.
If there are price differences between the returned and new item, e.g: original $10.00, new $20.00; the charges applicable is $10 + postage (minimum $7).
- You can change to different product with the same value or lesser ( the balance will not be refunded)
- You can exchange for higher value but you need to top up the different
- Shipping costs have to be born by you in and out.
- All items must be packed in original condition and items must be unworn/unwashed. Tag cannot be removed
- Item will be checked first and let you know if the item can be exchanged or not ( in term of condition )
- The item must be returned within the stipulated time in the same condition as when it was received in - unused, unwashed, unironed, unaltered and with the tags still attached.
- Once the item has been posted out, please update us with the tracking number.
- Do inform us of the item you wish to exchange it with.
Lateness in Returning Items
- 10% of the item(s) price will be charged if it is returned to us for more than ONE WEEK after receiving it.
- Under the rare occasion that the customer failed to return the item within the stipulated time, a valid reason must be provided.
What if I accidentally paid more than once?
It is important that customers do not click the pay button twice even when the browser is not responding. It is best to refresh or cancel the transaction and begin again.
1. Please email us using the contact us form or email us at firstname.lastname@example.org or Whatsapp us +65 65949591 as soon as possible.
2. Provide us with your order number.
3. You may choose to have the amount refunded (charges may apply).
4. Customers are to bear any bank charges due to money transfer between banks
4. 3% from the total value will be deducted for the admin fee - if you choose to have a monetary refund.
5. Full refund will be made - If the customer requests for store credit.
If requested by the customer, we will refund the monetary value of goods returned to us based on these conditions :
- 10% of the returned item(s) price will be deducted for handling fees IF the parcel has been sent out.
- 6% of the returned item(s) price will be deducted for handling fees IF the parcel has NOT been sent out.
- Customers are to bear any bank charges due to money transfer between banks.
- The refund process will take within 30 days.
How to do an exchange in retail stores:
- We will NOT ALLOWED any purchase from webstore or marketplaces (Lazada, Shoppee or Qoo10) to do any exchange in our retail store.
Our retail stores :
BLK681 Punggol Road #02-18/19/20 Singapore 820681
CHANGI AIRPORT TERMINAL 3
65 Airport Boulevard B2 North, #B2-36 public area T3 Changi airport Singapore 819663
We offer a flexible return policy to make your online shopping experience a pleasant one. We do monitor the number of returns made by our customers, and continued returns will be flagged and potentially lead to the suspension of you’re The Blues account.