Q. How do purchase my order on the site?
To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
thebluessa.com offers various kind of Payment Methods as shown below :-

1). Invoice / Cheque / Offline Bank Transfer / Paynow

Bank : UOB Bank
Bank Account : 450 307 570 3
Account Name : BLUE EXCHANGE PTE LTD

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
The total amount you have paid :
Your Order No :

OR

Screenshot or take photo with Bank receipt (Photo receipt must be clean and clear) :
Your Order No :

You may scan and email us the above info to Email Address : bluessa@sewing.sg  or Whatsapp us at +65 65649591

OR

PAYNOW to our company: UEN 201230527Z

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that has been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at bluessa@sewing.sg or Whatsapp us +65 65649591 with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be able to cancel.

-Must read Return & Refund Policy to understanding about cancel order.


Q. What is the product's transaction currency?
All products transaction currency will be done in SGD($)

Q. How long does the delivery usually take?
Delivery usually will takes about 5 to 10 working days.

Q. If the size of the clothes is not able to fit does it able to exchange in retail store.

NO, we will not allow any purchase from webstore or marketplace to exchange in the retail store 

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to bluessa@sewing.sg or Whatsapp us +65 65649591 for us to clear your doubts.